Replacement for a lost or damaged Seafarer's license

This service allows customers to obtain a replacement for a damaged or lost Seafarer’s license working on board ships

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Service Process

Expected Time

One Working Day

Service Fees

100 AED

Payment Methods

MOEI Payment Gateway

  1. Credit Card
  2. Apple Pay
  3. Samsung Pay
  4. Google Pay
  5. Bank Transfer
Service Channels
  1. Happiness Service Centers: According to the service center working hours (Dubai, Ras Al Khaimah, Fujairah)
  2. Website: 24/7
  3. Smart App: 24/7
Target Audience
  1. Government: Local Authorities, Federal Governments
  2. Business: Companies
Service Type

G2B , G2G

User guide
  • Please check the user guide (PDF) for using the system in order to apply for the service.
  • Download

Required Documents

The required documents issued by approved authorities require a stamp, taking into consideration that the digital stamp is acceptable.
  1. A letter from the company

  2. A report from the coast guard / the Police in the event of a replacement (lost)

  3. Provide the damaged card in case of replacement (damaged)

Having trouble?

customer.happiness@moei.gov.ae 8006634

Related Services

Issuing seafarer’s license

View Service Card

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