Open file for housing assistance

This service allows opening the individual project implementation file after issuing a housing assistance decision to start project work.

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Service Process

Terms and Conditions

  1. The customer must have been issued a housing assistance decision
Expected Time

1 Working Day

Service Fees

500 AED from Contractor

Payment Methods

MOEI Payment Gateway

  1. Credit Card
  2. Apple Pay
  3. Samsung Pay
  4. Google Pay
  5. Bank Transfer
Service Channels
  1. Happiness Service Centers: According to the service center working hours (Dubai, Ras Al Khaimah, Fujairah)
  2. Website: 24/7
  3. Smart App: 24/7
Target Audience
  1. Business: Contractors
Reference Data

Your personal data is shared as reference data with the following government entities:

  • Federal Authority for Identity, Citizenship, Customs & Port Security (ICP)
  • Fujairah Municipality
  • Ajman Municipality and Planning Department
  • Ministry of Human Resources & Emiratisation (MOHRE)
  • Ministry of Economy
  • Ministry of Community Empowerment
  • Etihad Water and Electricity (EtihadWE)
  • Ministry of Justice (MOJ)
  • General Pension and Social Security Authority (GPSSA)
  • Abu Dhabi Pension Fund
  • Etihad Bureau
Service Type

G2B

User guide
  • Please check the user guide (PDF) for using the system in order to apply for the service.
  • Download

Required Documents

The required documents issued by approved authorities require a stamp, taking into consideration that the digital stamp is acceptable.
  1. If the purpose of the housing support is (building / completing / adding / expanding / maintaining a house):

    • Housing support decision.

    • A copy of the building permit.

    • A picture of the Earth's map.

    • A letter from the bank with the contract.

  2. If the purpose of the housing support (government housing):

    • A copy of the identity card

    • A picture of the Earth's map

    • Emirates Development Bank receipt (in case of loan)

    • In the case of a loan, the original housing insurance receipt (2500 AED)

  3. If the purpose of the housing support is (buying a home):

    • A copy of the passport or identity card (seller).

    • A letter from the seller with the required price for the dwelling (or a preliminary sale contract).

    • A copy of the passport or ident.

  4. In the case of buying an apartment, the following documents must be added to the above:

    • A copy of the floor plan.

    • A copy of the ownership of the apartment in the name of the seller.

    • A copy of the building completion certificate (less than 7 years)

Having trouble?

customer.happiness@moei.gov.ae 8006634

Related Services

Request of Individual Housing Initial Handover

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