Introduction
As part of the Ministry of Energy and Infrastructure's commitment to advancing geological services and enhancing customer experience, the Ministry organized the Geology Services Customer Council 2025 as an interactive platform aimed at strengthening partnerships with customers and actively listening to their feedback and insights. This council reflects the Ministry's ongoing efforts to improve service quality, simplify procedures, and support the Bureaucracy Zero initiative, thereby achieving the highest levels of efficiency and transparency in service delivery.
Consultation Objectives
The Geology Services Customer Council aims to achieve the following objectives:
- Identify challenges and obstacles faced by customers while accessing geology services.
- Gather customers' opinions and suggestions to develop and improve service processes.
- Review the outcomes of the Bureaucracy Zero initiative implemented in the Field Visit Permit service and assess its impact.
- Enhance awareness of the geological services provided by the Ministry and methods of accessing them.
- Expand and strengthen communication channels between the Ministry and customers to ensure continuous improvement.
- Increase customer satisfaction and reinforce trust in the Ministry's services.
Expected Decisions
The council is expected to result in a set of decisions and recommendations, including:
- Approving development proposals to enhance geology services and streamline their procedures.
- Expanding the implementation of the Bureaucracy Zero initiative to additional geological services.
- Strengthening digital communication and awareness channels to ensure clear and easy access to information for customers.
- Improving the Field Visit Permit service based on customer feedback and insights.
- Establishing an action plan to follow up on council recommendations and measure their impact on service quality.
- Reinforcing the partnership-driven approach with customers as a core component of service development.