Consultations Details

Customer Councils within the Government Bureaucracy Zeroing Program - Second Batch 2025 - Land Transport Services

Open Date : 17/07/2025| Close Date: 18/07/2025
Consultation Topic:

Measuring the impact of the Bureaucracy Zeroing Initiative through a visit by a delegation from the Ministry, headed by H.E. Eng. Sharif Al Olama, Undersecretary for Energy and Petroleum Affairs, to the headquarters of Thrifty and Dollar Transport Companies in the Emirate of Abu Dhabi.

The meeting, held on 17 July 2025, aimed to discuss the development of land transport services in line with business needs and to assess the impact of implementing the Bureaucracy Zeroing for the targeted services under the Land Transport Services Bureaucracy Zeroing Initiative 2025.

The evaluation focused on the service experience and the improvements achieved in terms of efficiency, procedural facilitation, and reducing the burdens on customers. During the session, participants' feedback and suggestions were collected to further develop the system and ensure a better customer experience.


Purpose of the Consultation:
  •  To measure the impact of improvements on the targeted services within the scope of the Bureaucracy Zeroing Program for Land Transport Services 2025.
  • , To discuss service development and customer needs, contributing to increased customer satisfaction. 

Expected Decisions:
  • measure the impact of improvements on the targeted services within the scope of the Bureaucracy Zeroing Program for Land Transport Services 2025.
  • service development and customer needs, contributing to increased customer satisfaction.

Outcome

As part of the Ministry of Energy and Infrastructure's efforts to improve the efficiency of land transport services and enhance customer satisfaction, a field visit was conducted to Thrifty Transport and Dollar Transport Companies, led by H.E. Eng. Sharif Al-Alam, Undersecretary for Energy and Petroleum Affairs, along with teams from the relevant departments.

The visit aimed to assess the quality of services provided to customers on-site, monitor the customer journey with digital services, and ensure active customer involvement in the design, development, and improvement of government services related to land transport.

The visit covered several key areas, organized to ensure comprehensive coverage of required improvements. Direct meetings were held with the executive managers of both companies to discuss the evolution of the customer experience and future collaboration mechanisms for service development. A field survey consisting of ten questions was conducted, targeting the companies' customers to measure their satisfaction with the services provided by the ministry and to identify potential challenges during the service application process.

For details, please view the file.

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