Consultation Topic:

As part of the government's efforts to simplify procedures and improve the efficiency of public services, the Ministry aims to assess customer satisfaction with the Zero Bureaucracy services, which seek to reduce unnecessary requirements and procedures and provide smoother and faster services.

We are pleased to invite you to participate in this survey, as your opinions and feedback will contribute to the development of current services and the enhancement of the customer experience in line with your expectations.

Purpose of the Consultation:

This survey aims to measure customer satisfaction with the Ministry's Zero Bureaucracy services by gathering feedback on the simplicity of procedures, clarity of requirements, and efficiency of service delivery. The goal is to identify improvement opportunities to ensure faster, more streamlined, and user-friendly government services.

Expected Decisions:

• Evaluate the effectiveness of Zero Bureaucracy services from the customers' perspective.
• Identify remaining challenges or administrative burdens encountered by users.
• Measure customer satisfaction regarding the simplicity and speed of service delivery.
• Propose technical or procedural improvements to reduce required steps and documentation.
• Support decisions to expand Zero Bureaucracy initiatives to include more services.
• Provide reliable data to policymakers for enhancing service quality and user experience.