Consultations Details

01/12/2022 To 31/01/2023

Ministry of Energy and Infrastructure Smart Mobile App

Consultation Subject:

The Ministry of Energy and Infrastructure is proactive in implementing the digital participation methodology to achieve its goal of improving digital services in a way that simulates the needs of every individual in the society and how to offer those digital services.

To develop the Smart Mobile App and digital services according to the needs of the community, the Ministry of Energy and Infrastructure has tended to involve all segments of the society in improving its service delivery methods, including the Smart Mobile App

Consultation Objective:

To develop the services of the Smart Mobile App of the Ministry of Energy and Infrastructure according to the needs of the community and increase the number of service users to speed up customer access and facilitate the steps of requesting and obtaining the service, the Ministry of Energy and Infrastructure aims to involve all segments of society in knowing the most important reasons for the public's reluctance to use the smart application.

Outcome

The Ministry of Energy and Infrastructure carefully analyzed the inputs received from the public and took them into consideration during the development of the Smart Mobile App and digital services. This approach aimed to cater to the specific needs of individuals and provide them with a convenient and efficient way to access the Ministry's services. By taking into account the public's feedback, the Ministry sought to ensure that the Smart Mobile App and digital services addressed the concerns and requirements of the users. The Ministry's commitment to incorporating public inputs highlights its dedication to user-centricity and the continuous improvement of its technological offerings. The goal is to provide individuals with a seamless and streamlined experience, allowing them to obtain the Ministry's services in the easiest and fastest way possible.