• Introduction:

The Ministry of Energy and Infrastructure is proactive in implementing the digital participation methodology to achieve its goal of improving digital services in a way that simulates the needs of every individual in society, and involving him in designing the service he needs, and how to provide it. In order to design and develop a smartphone application and digital services according to the needs of society, the Ministry of Energy and Infrastructure has directed towards involving all sectors of society in creating and designing the website. In addition to improving the ways of creating and designing its digital services.

• The aim of the advice:

In order to design and develop the smartphone application and digital services according to the needs of the community, the Ministry of Energy and Infrastructure has directed towards involving all spectrums of society in the innovation and design of the mobile phone and its digital services.

•  Make decision:

The Ministry of Energy and Infrastructure cares about the opinions of every member of society, and accordingly, the comments that will be contained in the advice will be taken into account when designing the smartphone application and digital services to meet the needs of the individual and know the preferred and easy way for the public to obtain their requests.

Outcome

Involving the community in the design and development of the mobile application and digital services.

The Ministry of Energy and Infrastructure is proactive in implementing the digital participation methodology to achieve its goal of improving the digital services in a way that simulates the needs of every individual in society and involving the person in designing the service she/he needs, and how to provide it to design and develop a smartphone application and the digital services according to the needs of society. The Ministry of Energy and Infrastructure aimed to involve all segments of society in creating and designing the Ministry's mobile application, in addition to improving the ways of creating and designing its digital services.

The Ministry of Energy and Infrastructure cares about the opinions of every member of society, and accordingly, the observations contained in the counseling were considered when designing the smartphone application and the digital services to provide the needs of the individual and to know the preferred and easy way for the public to meet their needs and aspirations and it will be circulated to know their opinions, taking into account:

• Facilitating access to the services.
• Highlighting the communication channels.
• Easy access to information.
• Responsive website design improvement.
• Improved smartphone app design.

Accordingly, the second counseling was published entitled (The customers' opinion on the website and the smart application of the Ministry of Energy and Infrastructure), with a presentation of the design of the new website and the design of the smartphone application to know the public's opinion of them, and how to modify the design and characteristics to suit their aspirations and needs through the following link:

Clients opinion on MOEI's website and smart app

To download the outcome file, Click Here